Updated Wednesday 25 June 2024

 

Here at the The Comedy Trust we know how important information is and how highly people value their privacy. 

 

We have tried to make this policy as simple as possible but, if you would like any more information, or have any questions, please contact our Data Protection Officer via info@thecomedytrust.com  

 

If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.

 

Privacy Notice

 

Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. 

 

If you fill out a contact form with us, we will use the information you provide us to fulfil both our obligations to you in initiating that contact, and, where permitted, keep you up to date about other events that may be of interest to you.

 

When you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

 

What Information We Have & Where We Get It

 

When you use our websites or apps, we collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. 

 

When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.

 

If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).

 

In the few instances where we collect personal information from children, we always seek parental consent and will only ever collect such information for the purposes specified when we collect it.

 

We use suppliers who collate geodemographic data which assists us in better personalising our services to you. If you’d prefer that we do not do this, see the ‘Your Rights & Choices’ section below.

 

How We Use Your Information & Why

 

We use your information to provide you with customer support.

 

We use it to conduct market research and analysis which helps improve and customise our products and services.

 

For our marketing purposes, unless your consent is required for such marketing.

 

To send you customer service emails including programme information and event reminders.

 

To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law.

 

Where You’ve Given Your Consent

 

To contact you with information or offers regarding our upcoming events, products or services. You can change your marketing preferences at any time, see “Your choices and rights” section below.

 

To process your health data to meet your accessibility requirements, where specifically required and explicit consent is provided.

 

Who We Share Your Data With & Why

 

We may share your information with any co-producer on any relevant shows

 

We may share your data with Government Agencies where required to do so by law

 

Your Choices & Rights

 

You also have rights over how your personal information is used including:

 

The right to object to our processing of your data.

The right to request that your information be erased or restricted from further use.

The right to request a copy of the information we hold about you.

The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).

 

The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

 

To exercise any of the above rights please contact us at info@thecomedytrust.com using the header “FAO Data Controller” Please note that whilst we will carefully assess every request we receive we may not always have to comply. When this happens, we will explain why.

 

Looking After Your Information

 

We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

 

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

 

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

 

Contact Us

 

If you have any questions or feedback about this notice, or how we handle your information, get in touch with our Data Protection Officer via info@thecomedytrust.com You could also write to us at The Comedy Trust, 1 Roe Street, Liverpool, L1 1HL.